Before you contact us, please see if your question is answered below so that you'll have your answer immediately and we don't have to repeat ourselves.

I bought Hidden Folks but it says I need to pay again to download it - what do I do?
   Contact support of the store you bought the game at. While we made the game, we didn't develop the store that handles payments and downloads! Companies like Apple (App Store) / Google (Google Play Store) / Valve (Steam) / Nintendo (eShop) / etc are behind those. Their customer support will instruct you on how to redownload the game, or, worst case scenario, help you refund your purchase.

I bought Hidden Folks on [App Store / Google Play / Steam / etc]; can I now download it though another store?
   Makers of app and game stores (Apple, Google, Valve, Nintendo, etc) have not created a system to allow transferring your purchase from one store to another. Your best option is to refund the game on one store and buy it again on the other. Other that that, we unfortunately can't help you.

Can I get a refund?
   Probably! You can request a refund at the store you bought the game - not from me, because technically you didn't buy the game from me. If you don't know how to ask for a refund, google it, because it varies largely per store and sometimes even per country.

When are new areas coming out?
   We released the On Tour areas as the final free update to Hidden Folks on June 4th, 2020. But! We know you want more; some of you remind us of this every week. Which is why something is in development… so be sure to sign up for an email when we've got something to announce!

Sounds on my iPad or iPhone don't work! How to fix it?
   iPhones and iPads have a physical mute switch on the side of your device, a software switch in Control Center, and there is the volume of your device. Oh, and if you accidentally left a bluetooth headphone or speaker connected, maybe the sound is trying to play through that. Make sure to check all these things combined!

I can see Salma but she isn't 'found' when I tap her! What can I do?
   As opposed to most other targets, to 'find' Salma requires you to solve the little puzzle hinted by her clue. Read the clue carefully and we're sure you'll figure it out!

The Reptile isn't where all the guides say it is! Where is it?
   The reptile target in the Desert was moved in one of the game's updates. As an extra hint: it's... somewhere in the middle of the cactus forest.

How do I zoom in or out on Apple TV?
   Double tapping on the touch area without actually clicking the touch area will toggle between a few zoom levels.

I found a bug! What do I do?
   Make sure none of the answers above fix your issue. If you're playing Hidden Folks on your iPhone, iPad, or Apple TV, send us an email with your device name, iOS version, and a description of what's happening. If you're playing on Windows, Mac, or Linux, follow the steps outlined in this guide to potentially fix your issue. If you're playing on Nintendo Switch; send us an email and we'll figure it out together!

Email the developers

You read the above, but your question remains unanswered or your problem remains unsolved? Email studio director Adriaan at 'adriaan ‐ at ‐ hiddenfolks ‐ dot ‐ com'. We answer all incoming emails, so it might take us a few days to get back to you.